Big players in the Call-Center industry have gone through lay offs of as much as 900, 600, 200 agents at a time since the global recession hit. Some companies have closed; others opted to shrink incredibly in size and manpower.
There have been numerous forecasts of how long will this recession be felt. What we need now are risk takers ready to up the economy. Surely this is a crisis felt by the entire globe, but are the days truly numbered? In this time, few of us could see the opportunity that flows with the economic trend.
How can we take advantage of this phenomenon?
Small BPO Companies!
There are certain advantages open to small BPO companies especially in this time of crisis. Among the many are:
1) Campaign Flexibility – a company sized to handle smaller campaigns could find opportunities from SMEs looking to outsource their operations abroad.
2) Quick Minds, Quicker Feet – smaller companies can deploy information and decisions faster because of the shorter communication routes.
3) Maximized Seats – having a 10 seater operation could be more productive than having 500 seats these days. Think law of diminishing marginal utility; knowing how to match your agents with your campaigns to fit perfectly would reduce (hopefully eliminate completely) idle time.
The BPO industry is seen to surge through the crisis as Oscar Sañez, the new PHILEXPORT trustee for the information technology (IT) services sector, sees a robust 20 to 30 percent growth this 2009 on the back of non-voice outsourcing sector’s increasing share to total revenues. Additionally, Sañez said the call center sector will continue to be the main driver of growth contributing two-third to the industry’s revenues, while that of the non-voice sector has been growing.
Business Process Outsourcing is here to stay, crisis or not. It is up to us to materialize this growth forecast. There is opportunity in every bend, bump, or pothole we encounter.
There have been numerous forecasts of how long will this recession be felt. What we need now are risk takers ready to up the economy. Surely this is a crisis felt by the entire globe, but are the days truly numbered? In this time, few of us could see the opportunity that flows with the economic trend.
How can we take advantage of this phenomenon?
Small BPO Companies!
There are certain advantages open to small BPO companies especially in this time of crisis. Among the many are:
1) Campaign Flexibility – a company sized to handle smaller campaigns could find opportunities from SMEs looking to outsource their operations abroad.
2) Quick Minds, Quicker Feet – smaller companies can deploy information and decisions faster because of the shorter communication routes.
3) Maximized Seats – having a 10 seater operation could be more productive than having 500 seats these days. Think law of diminishing marginal utility; knowing how to match your agents with your campaigns to fit perfectly would reduce (hopefully eliminate completely) idle time.
The BPO industry is seen to surge through the crisis as Oscar Sañez, the new PHILEXPORT trustee for the information technology (IT) services sector, sees a robust 20 to 30 percent growth this 2009 on the back of non-voice outsourcing sector’s increasing share to total revenues. Additionally, Sañez said the call center sector will continue to be the main driver of growth contributing two-third to the industry’s revenues, while that of the non-voice sector has been growing.
Business Process Outsourcing is here to stay, crisis or not. It is up to us to materialize this growth forecast. There is opportunity in every bend, bump, or pothole we encounter.
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