Recent figures show that business process outsourcing (BPO) firms in the Philippines have managed to grow by one-third in 2008 despite experiencing project delays due to the global economic downturn.
Read Full Article: Asia Economic Institute : Business Process Outsourcing in the Philippines
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SitePoint Podcast #163: Man Down
3 days ago
1 comments:
The BPOs in India face an enormous challenge in reducing attrition rate and this being a nascent industry needs to draw parallels.Before we proceed its important to understand the underlying reasons for high attrition rates, which are pretty steep and are around 40-50%. Currently it is about 35% in non-voice and 45% in voice call centers. About 80% of them look for better careers within the same industry.
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