Legal Process Outsourcing is the next wave of KPO given the Philippines' vast English speaking talent pool of legal professionals. Two of the main areas of concern for outsourcing 'virgins' are confidentiality and data security.
Confidentiality and data security are apparently the key issues which concern the legal process outsourcing (LPO) market. The market will need staunch measures to ensure data security but prior to that their biggest challenge is winning clients' confidence.
Tom Berenguer, Business Development Manager at Global Hotline Philippines states that, "the BPO industry has been trying their best to ensure that they do not face any data security and confidentiality issues by complying with international security standards like ISO and BS7799. Our infrastructure is designed for very tight security at all costs." Being a lawyer by profession, Berenguer adds, "the LPO market is predicted to grow in the years to come, a definite agenda is to enact a laws that deal with such data security and confidentiality matters. Legal software and technology cannot be the only answer, giving way for focus on people and process development as well."
"The Philippines is considered a ripe market for small and medium size law firms and legal departments of big companies willing to outsource coding, research and other legal back office jobs offshore. The Philippines' legal system is patterned after the US legal system which makes the process easier to plan, implement, measure and manage overall. Global Hotline is launching its very own software for litigation support during the first quarter. We consider this a major achievement for the company and we're looking forward to its full roll out by the second quarter of 2009. This goes hand in hand with our ISO certification process."
Confidentiality and data security are apparently the key issues which concern the legal process outsourcing (LPO) market. The market will need staunch measures to ensure data security but prior to that their biggest challenge is winning clients' confidence.
Tom Berenguer, Business Development Manager at Global Hotline Philippines states that, "the BPO industry has been trying their best to ensure that they do not face any data security and confidentiality issues by complying with international security standards like ISO and BS7799. Our infrastructure is designed for very tight security at all costs." Being a lawyer by profession, Berenguer adds, "the LPO market is predicted to grow in the years to come, a definite agenda is to enact a laws that deal with such data security and confidentiality matters. Legal software and technology cannot be the only answer, giving way for focus on people and process development as well."
"The Philippines is considered a ripe market for small and medium size law firms and legal departments of big companies willing to outsource coding, research and other legal back office jobs offshore. The Philippines' legal system is patterned after the US legal system which makes the process easier to plan, implement, measure and manage overall. Global Hotline is launching its very own software for litigation support during the first quarter. We consider this a major achievement for the company and we're looking forward to its full roll out by the second quarter of 2009. This goes hand in hand with our ISO certification process."
